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Consumer Council Says Telehealth Regulatory Framework Fragmented and Lacks Transparency, Proposes 5 Recommendations
Recommend 12 Positive 27 Negative 17 |
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The Consumer Council of Hong Kong released a research report indicating that telehealth has emerged as a rising trend leveraging technological advancements to enhance public access to healthcare services. However, Hong Kong has adopted a relatively more prudent approach in leveraging telehealth compared with other markets. In the public sector, telehealth services have been provided by the Hospital Authority’s (HA) “HA Go” mobile application since 2021, yet there is an absence of a comprehensive telehealth service providers list for the private sector. In terms of trade practices, key issues found included non-transparent and unclear information provision; lack of consumer choices with limited MPs and consultation timeslots; insufficient operational support; as well as privacy and security concerns over telehealth platforms or teleconferencing tools. With an overarching aim to empower consumers and strengthen safeguards in the use of telehealth services through enhanced governance and market transparency, the Council puts forward 5 recommendations: (1)Strengthen Guidance for Appropriate Professions Providing Telehealth Services (2)Enhance Governance to Cover Telehealth Platforms and Communication Tools (3)Promote Market Transparency on Telehealth (4)Improve the Usability of Telehealth Services (5)Educate and Support Consumers to Safely Use Telehealth Services AAStocks Financial News |
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